Shipping Policy

At Tamiglow, we are committed to delivering your orders quickly and safely across Kenya. This Shipping Policy explains how orders are processed, delivered, and tracked.

• Order Processing: All orders placed on our website are processed within 24 hours after payment confirmation. Processing occurs Monday – Saturday (excluding public holidays).
  
  • Orders placed before 3:00 PM are usually processed the same day.
  • Orders placed after 3:00 PM will be processed on the next business day.
  
  Once your order is processed, you will receive an order confirmation via Email and WhatsApp.
• Delivery Coverage: We currently deliver across Kenya, including:
  
  • Nairobi County
  • Greater Nairobi Metropolitan Area
  • All major towns and counties across Kenya
• Delivery Timelines (Nairobi & Metropolitan Area): Orders delivered within Nairobi will be delivered the next working day after dispatch.
  Estimated delivery time: 1 working day.
  
  Areas include but are not limited to:
  • Westlands
  • Kilimani
  • Kileleshwa
  • Karen
  • Langata
  • Embakasi
  • Ruaka
  • Runda
  • South B & South C
  • Kasarani
  • Roysambu
  • Thika Road areas
  
  Our dispatch riders will contact you before delivery to confirm your location and availability.
• Delivery Timelines (Outside Nairobi): Orders delivered outside Nairobi will arrive within up to 5 working days depending on the destination and courier schedules.
  Estimated delivery time: 2 – 5 working days.
  
  Locations include:
  • Mombasa
  • Kisumu
  • Nakuru
  • Eldoret
  • Nyeri
  • Machakos
  • Meru
  • Kisii
  • Kakamega
  • and other towns across Kenya.
  
  Upcountry deliveries are handled through trusted courier partners.
• Shipping Fees: Delivery charges depend on your delivery location and are automatically calculated at checkout.
  
  Typical shipping charges include:
  • Nairobi: Standard city delivery fee
  • Outside Nairobi: Courier delivery fee depending on distance
  
  Special promotions or free delivery offers may occasionally apply.
• Order Tracking: Once your order has been dispatched, you will receive:
  
  • A shipping confirmation message
  • Courier tracking details where applicable
  
  You may also contact our support team to track your order.
• Failed Delivery Attempts: Delivery may fail if:
  
  • The address provided is incorrect
  • The recipient is unavailable
  • Contact details are unreachable
  
  If delivery fails:
  • Our team will contact you to reschedule delivery
  • Additional delivery charges may apply for repeated attempts.
• Delivery Delays: While we strive to deliver within the stated timelines, delays may occasionally occur due to:
  
  • Public holidays
  • Extreme weather conditions
  • Courier service delays
  • High order volumes during promotions
  
  If a delay occurs, we will notify you immediately.
• Damaged or Missing Items: If your order arrives damaged or incomplete, please contact us within 24 hours of delivery.
  
  Kindly provide:
  • Your Order Number
  • Photos of the package or product
  
  Our team will investigate and arrange a replacement or an appropriate resolution.

Tamiglow reserves the right to update this Shipping Policy at any time to reflect changes in logistics, delivery partners, or operational requirements. Updated policies will be posted on this page, and continued use of the website constitutes acceptance of the revised policy.